Privacy Policy

Eight Inc. ("the Company") deeply recognizes the importance of personal information entrusted to us by customers and business partners. We comply with the Act on the Protection of Personal Information and other related laws and regulations, and strive for the appropriate handling and protection of personal information in accordance with the following policy.

Article 1 (Definition of Personal Information)

In this Privacy Policy, "personal information" refers to "information concerning a living individual" as defined by the Personal Information Protection Act, meaning information that can identify a specific individual or information that can identify an individual by cross-referencing it with other information.

Article 2 (Scope of Application)

This Privacy Policy applies to the handling of all personal information falling under the following categories:
・Personal information concerning customers, business partners, contractors, and job applicants obtained and used by the Company in the course of business.
・Personal information acquired through websites, online services, social media, campaigns, surveys, etc., operated by the Company.
・All other personal information (regardless of paper or digital media) acquired by the Company in the course of its business activities.
Please note that the Company is not responsible for the handling of personal information on external websites linked from the Company's website. Please check the privacy policy of each external website.

Article 3 (Method of Acquiring Personal Information)

The Company acquires personal information appropriately and fairly by the following methods:
・Input into websites and forms.
・Collection through contracts, application forms, business card exchanges, surveys, etc.
・Collection through face-to-face meetings, telephone calls, emails, and social media inquiries.
・Applicant information (resumes, work history, etc.) obtained through recruitment activities.
・Records from equipment installed in offices, etc., such as security camera footage and entry/exit logs.
・Other methods necessary for business execution.

Article 4 (Items of Personal Information Acquired)

The personal information acquired by the Company is as follows:
・Information related to identity verification:
Name, address, postal code, telephone number, date of birth, gender, email address, account ID and password, information related to public certificates such as driver's licenses and resident cards, etc.
・Information related to payment:
Information related to financial institution accounts, information related to payment and its methods, etc.
・Information acquired regarding the use of services:
Online identifiers such as Cookie IDs, information on devices used, location information, browse history, and other service usage statuses (including access logs, IP addresses, browser information, browser language settings, etc.).
・Other information:
Information related to inquiries and contacts to the Company, etc.

Article 5 (Purpose of Use of Personal Information)

The Company uses the acquired personal information for the following purposes:
・User registration, identity verification, account management.
・Item order processing, payment processing, shipping arrangements.
・Support, after-sales service, returns, exchanges, and complaint handling.
・Contacting users (service changes, outage information, important notices, etc.).
・Providing information such as email newsletters and campaigns.
・Displaying recommendations based on item purchase history and browse history.
・Conducting surveys and marketing analysis for service improvement and new service planning.
・Security measures such as unauthorized access prevention, unauthorized use prevention, and spam countermeasures.
・Use based on laws and regulations (accounting processing, tax compliance, cooperation with authorities, etc.).
・Record keeping for antique dealings as stipulated by the Secondhand Articles Dealer Act.
・ Contacting and holding meetings/negotiations with business partners.
・ Concluding various contracts with business partners.
・ Handling related to the selection of job applicants.
・ Managing entry and exit from Company facilities.
・ Providing information to third parties by the methods described in this Privacy Policy.
・ Other operations incidental or related to the above purposes of use.

Article 6 (Provision of Personal Information to Third Parties)

The Company will not provide acquired personal information to third parties, except in the following cases:
・When the individual's consent has been obtained.
・When required by law (requests from tax authorities, courts, police, etc.).
・When necessary to protect a person's life, body, or property, and it is difficult to obtain individual consent.
・When necessary for the improvement of public health or the promotion of sound upbringing of children, and it is difficult to obtain individual consent.
・When necessary for national or local government agencies to perform duties stipulated by law.
・When entrusting is necessary for business execution, such as item delivery or payment.

Article 7 (Use of Cookies and Similar Technologies)

The Company uses Cookies and similar technologies (web beacons, local storage, etc.) for the following purposes:
・Purpose of Cookies: Improving site usability (maintaining login status, retaining cart information, etc.).
・Analysis of service usage: Access analysis (Google Analytics, etc.).
・Measurement and optimization of advertising effectiveness: (Google Ads, Meta Ads, LINE Ads, etc.).
・Provision to third parties: Cookie information may be shared with third-party services (Google LLC, Meta Platforms, etc.) for the purpose of ad delivery and measurement.

The information contained in Cookies only includes information about access to the Company and other sites, and does not include personal information such as name, address, email address, or phone number.
Therefore, individual customers cannot be identified from the information stored in Cookies.
If you do not wish to use Cookies, you can restrict their use through your browser settings.
However, please be aware in advance that some services may not be available.

Article 8 (Management and Protective Measures for Personal Information)

The Company implements the following safety management measures to appropriately manage and protect personal information:
・Internal information management through access restrictions and strong passwords.
・Employee education and establishment of information management regulations.
・Technical measures to prevent unauthorized access and information leakage.
・Appropriate supervision and conclusion of contracts (confidentiality, restrictions on re-entrustment) with external contractors.

Article 9 (Disclosure of Personal Information)

When a request for disclosure of personal information is made by the individual, the Company will disclose it without delay.
However, the Company may not be able to respond to requests for disclosure, correction, or suspension of use in any of the following cases.
Please note in advance that even if a request cannot be met, submitted documents and fees cannot be returned.

・When it is not possible to confirm that the request is from the individual themselves.
・When the request is made by an agent and proper proxy authority cannot be confirmed.
・When there are deficiencies or incompleteness in the submitted documents and they are not rectified within the prescribed period.
・When the prescribed fee is not paid within the prescribed period.
・When disclosure may harm the life, body, property, or other rights or interests of the individual or a third party.
・When disclosure may significantly impede the Company's business.
・When disclosure may violate other laws and regulations, such as the Secondhand Articles Dealer Act.
・Other cases where there is no obligation to disclose based on laws and regulations.

【Procedure for Requesting Disclosure】

To request disclosure, please contact the email address listed in Article 15, then notify us of the prescribed matters below and send the necessary documents to the Company.
・User's name, address, phone number
・Content you wish to disclose
・Identity verification documents

＜In case of request by the user themselves＞
For identity verification, please submit a copy of one of the following:
・Driver's license / Passport (page with photo and name)
・My Number Card (with My Number concealed)
・Certificate of Residence(obtained within 3 months, without My Number written)

＜In case of request by a voluntary agent＞
In addition to the identity verification documents required for requests by the user themselves, please submit all of the following documents (originals):
・Power of attorney (proving that the individual has affixed their registered seal and that the agent has the authority for this procedure)
・Certificate of seal registration of the individual (for the registered seal used in the power of attorney) ※In case of legal representative
・Original or copy of a document showing the relationship with the individual, confirming legal representation.
・Legal representative's identity verification document (one of the following: driver's license, passport, My Number Card (with My Number concealed), certificate of residence (obtained within 3 months, without My Number written).

Please mail the necessary documents listed above to the Company's inquiry desk.
Please note in advance that a prescribed fee may be charged for handling the request.
The Company's response will be sent by a method that allows for receipt confirmation by the individual (e.g., registered mail).

Article 10 (Correction and Deletion of Personal Information)

If personal information held by the Company is factually incorrect, the user may request the correction, addition, or deletion ("Correction, etc.") of such information in accordance with the procedures specified by the Company.
If the Company receives a request from the User as described in the preceding paragraph and determines that it is necessary to comply with the content, the Company will make the Correction, etc., to the personal information without delay.
When Correction, etc., has been made based on the preceding paragraph, or when a decision has been made not to make Correction, etc., the Company will notify the User of that fact without delay.

Article 11 (Suspension of Use of Personal Information, etc.)

The User may request the Company to suspend the use or erase ("Suspension of Use, etc.") of their personal information if it is being used beyond the scope of the purpose of use or has been acquired by illicit means.
If the Company receives a request from the User as described in the preceding paragraph, the Company will conduct the necessary investigation without delay, and based on the results, if it determines that it is necessary to comply with the request, it will carry out the Suspension of Use, etc., without delay.
When Suspension of Use, etc., has been carried out based on the preceding paragraph, or when a decision has been made not to carry out Suspension of Use, etc., the Company will notify the User of that fact without delay.
However, even if Suspension of Use, etc., requires a significant cost or is otherwise difficult to carry out, if alternative measures necessary to protect the User's rights and interests can be taken, the Company will respond with such alternative measures.

Article 12 (Personal Information of Minors)

If a minor uses this service, please ensure that personal information is provided only with the consent of a guardian.
If guardian consent cannot be confirmed, the provision of services may be restricted.

Article 13 (Disclaimer)

While the Company takes every possible measure to protect personal information, the Company is not liable for any leakage of user personal information due to unauthorized access, viruses, or other acts by third parties, unless there is willful misconduct or gross negligence on the part of the Company.
The Company bears no responsibility whatsoever for the handling of personal information on external websites linked from this site. Please check the privacy policy, etc., of the linked sites.
The Company bears no responsibility whatsoever for information disclosed by the user themselves (e.g., posts via social media, entries on bulletin boards).

Article 14 (Changes and Notification of Privacy Policy)

The Company may change the contents of this Privacy Policy as necessary due to changes in laws and regulations, changes in business content, etc.
Important changes will be announced on the Company's website and will take effect at the time of posting.

Article 15 (Inquiry Contact)

For inquiries regarding this policy, please contact the following:
Eight Inc. General Affairs Department
Address: WES Building 5F, 4-2-12 Jingumae, Shibuya, Tokyo 150-0001, Japan
E-mail: company@eight-inc.co.jp
TEL: +81-3-6804-6992

Established: July 1, 2025