A. No. We do not accept changes to the payment method after the order is confirmed.

A. Yes. Please write “Receipt requested” in the remarks section when ordering.
Also include the name (individual or corporate) and a description (e.g., item name or category like “clothing” or “bag”).
We cannot issue receipts with vague descriptions such as “gift” or “product fee.”
For cash-on-delivery orders, the courier’s receipt serves as the official one.

A. We need to check your payment status. Please contact us through the inquiry form.

A. Domestic shipping within Japan is free.
International shipping fees vary based on the destination country/region, package size, and weight. Please check on the order screen.

A. Orders are generally shipped within 3 business days after confirmation (excluding certain periods such as year-end holidays).
For credit card payments, shipping may be delayed due to authorization procedures.

A. Domestic deliveries are made via Sagawa Express only.
For international orders, the carrier is selected based on region and conditions.

A. No. We do not accept address changes after the order is confirmed.

A. No. Due to the high value of items, we only offer hand-to-hand delivery.

A. Please contact us through the inquiry form. Note that requests may not always be accommodated.

A. Yes. All items sold are certified authentic by professional appraisers.

A. If accessories are included, they will be listed on the product page.
If not mentioned, no accessories are included.

A. We do not accept cancellations or changes after the order is confirmed.

A. We do not accept returns or exchanges for personal reasons. Please see our shopping guide for details.

A. Yes, we offer it free of charge. Please mention it in the remarks section when ordering.

A. You can request in-store viewing of products that are stocked in our EC department.
Use the “Request in-store viewing” button on the product page and fill in your desired visit date and required details.
Some larger items may not be eligible for gift wrapping.

A. Yes, we can hold an item for 3 days (including the visit day for in-store visits).
Please contact us via the inquiry form.

A. We operate the following stores:

Tokyo Brand produce by ALAMODE – Shibuya Main Store
ORANGE BOUTIQUE Shibuya
Tokyo Brand produce by ALAMODE – Shibuya 109 Store

Please see our shop list for details.

A. No. All online orders are shipped to the customer.

A. Yes, both in-store and online.
For online purchases, tax exemption applies to overseas shipments.
Note: Customs duties or import taxes may apply depending on the destination country.

A. Yes, we accept purchases via delivery or in-store drop-off.
Please see [here] or details.